This page has been displayed to inform you about a problem with your current Internet Service Provider, V Two One "Biscit CSP".
As of today, V Two One "Biscit CSP" will no longer be able to provide your current services provided by NetServices.
186k is not in a position to comment on the reasons for this unexpected announcement at this time.
However, a plan is in place to ensure you have minimal loss of your service.
In order to minimise the impact, 186k Limited - a leading provider of Internet services - has been carefully selected to provide V Two One "Biscit CSP" customers with a competitively priced, premier service which will include a FREE UPGRADE to DSLMAX.*, through its subsidiary ezeeDSL
This process takes less than 5 minutes.
Simply click on the link below, choose one of the products from those listed, you will then be taken through to a payment screen and asked for your credit card details.
Once you have purchased the chosen service you're all done! (max 1 hour, average 5 mins).
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FAQ for V Two One "Biscit CSP" customers
Why can't I get off this web site?
Due to the termination of the contract between V Two One "Biscit CSP" and NetServices plc for the provision of wholesale DSL services no web services are available to you at this time, We at 186k, have stepped forward in conjunction with our wholesale partner NetServices Plc, to offer you a replacement broadband service through our premier brand, ezeeDSL Limited.
We are using this page to help explain the current situation and the available options open to you.
We are unable to comment on the termination of the contract between V Two One "Biscit CSP" and NetServices.
Broadband services provide a vital communication mechanism for everybody in these fast moving times. V Two One "Biscit CSP" service providers have a moral obligation to ensure that customers are informed of the issues relating to their service provision and also to provide the ability to move quickly to an alternate service provider to ensure service continuity.
How do I know that my service with 186k will be safe?
186k is a fast growing internet business and has been chosen to partner NetServices Plc specifically because we are financially stable and we have the capacity to be able to immediately re-activate and support ALL of V Two One "Biscit CSP" customers.
Why are ezeeDSL only offering a 12 month minimum contract?
ezeeDSL is providing the option of service continuity for existing V Two One "Biscit CSP" customers. This should prove to be a simple and painless route to establish a service with a reliable, competitive and professional company to support your broadband requirements.
Immediate service benefits highlighting ezeeDSL's commitment to V Two One "Biscit CSP" customers include; service continuity, no connection fee, no migration fee, free upgrade of home packages customers to DSL Max over the next 2 months as available, key services supported on 186k core infrastructure providing stability and reliability, the provision of additional free services of anti-spam, anti-virus, limitless POP3 mail accounts, web mail, access to authenticated SMTP services, advanced dns management utilities, etc.
Due to ezeeDSL's commitment to V Two One "Biscit CSP" customers on all of the above services we are unable to offer a contract term of less than 12 months.
How do I get back on-line?
Simply select the ezeeDSL product that suits you best, complete your details and we will do the rest. If you have signed up and now need to clear your computer's cache, please see the last part of this help page for details.
How quickly can I get back online?
As soon as we receive notification of your cleared payment we will get you back up and running, this can be done 24/7 and is usually completed within an hour.
* Can I get an 8mb service?
We will provide free upgrades to DSLMAX for any Home connection if it is available in your area. If it isn't we will ensure that you receive the fastest connection available.
How can I pay?
We can accept payment by credit card or by direct debit (with the 1st payment taken by credit card to secure your service). Our Home connections are charged on a quarterly basis to reduce administration which is passed onto you the customer in competitive pricing. We offer a choice of monthly or annual payment plans for our business connections and we will give you a 10% discount if you decide to pay annually.
What if I have paid up front for my Broadband service already?
Unfortunately any agreement made with V Two One "Biscit CSP" is between you and them and we cannot intervene. If you want to reactivate your broadband today without any more down time you will need to enter into a new agreement with ezeeDSL. Unfortunately, we cannot honour any agreement you may have previously had, nor can we help you with claiming back any payment you have already made to V Two One "Biscit CSP". You will need to contact V Two One "Biscit CSP" directly if you have any questions about your existing contract.
What if I want to go to another provider?
Because we were not previously your Broadband provider we are not able to generate the transfer code that you need (otherwise referred to as a MAC key - Migration Authorisation Code).
If you choose not to take up the offer available from ezeeDSL then NetServices will request that broadband is ceased on your telephone line on the 24th November 2006.
BT typically take approximately 10 working days to action such cease requests. Hence any users who choose not to migrate to ezeeDSL should be able to select a provider of their choice after this period.
NetServices are unable to issue MAC codes to end users as this would be in contravention of their wholesale distribution agreement.
How will my network connectivity be affected?
Thanks to our excellent working partnership with NetServices your access details will not be required to change.
We do need to assign new IP addresses, therefore if you make use of these for any additional services, please ensure you note your new details.
In time we will be migrating you to 186k's core network and infrastructure, at which point the userID that you have configured to connect the Internet will be required to change. We will notify you of this change with plenty of notice.
I have an outstanding query with V Two One "Biscit CSP" what do I do?
If you have any queries regarding your existing service from V Two One "Biscit CSP" you need to contact V Two One "Biscit CSP" directly at their contact points.
186k is not related to V Two One "Biscit CSP", but are simply stepping in to provide a cost effective solution in their stead, ezeeDSL is unable to handle enquires regarding any outstanding finance/credit agreed with V Two One "Biscit CSP".
Who do I call for technical support?
If you complete the ezeeDSL sign-up process, we will provide you with a UK national rate number.
Open hours for technical support are 9am till 6pm 7 days per week.
What are the service details for using ezeedsl ?
POP3 Mail Server
pop3.ezeedsl.co.uk
SMTP Mail Server
smtp.ezeedsl.co.uk
Newsgroup Server
news.ezeedsl.co.uk
I have followed the directions and signed up, but I am still getting this page!
Once you've signed up for your service from ezeeDSL, you should be able to continue with your Internet connection within the hour. If your connection is not automatically available, please follow the following steps.
1. Reboot the ADSL router or modem connected to your telephone line, by simply turning it off, then on again.
2. Do the same with your computer, turning it off, then on again.
3. You'll probably need to clear your browsers Internet cache.
o To do this with Internet Explorer, Select Tools, and Internet Option
o Then select Clear History or Browsing History then click the Delete button. You can now close down these windows and return to your desktop and try your Internet Explorer icon again.
o If you are using Firefox, select Tools, and Options, then select Privacy and Clear Browsing History Now.
o Then, select Cache and Clear Cache Now.
If you are still having problems after carefully following this procedure, please contact us at the helpline number supplied with your new contract.
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More Information
1. ezeeDSL Limited is a wholly owned subsidiary of 186k Ltd. 186k was formed in April 2000 by Lattice Group with an aim to become the leading provider of network services powering the UK broadband economy. To this end, it constructed a next-generation nationwide IP network, delivering cost-effective, secure, reliable, high-speed telecoms and data services at an estimated cost of £400,000,000. It was successful in attracting major blue chip companies, including Hutchison 3G who built their UK mobile network on the 186k infrastructure. In late 2002, National Grid Transco (the sole owner of 186k) underwent a strategic review to withdraw Lattice from the altnet sector and divested its assets. 186k asset base was bought in 2004 by Dominic Marrocco, an entrepreneur with a proven record of success in the sector, to use as a vehicle to drive consolidation within the converged communications sector.
2. 186K or ezeeDSL, or any other group company, has not had any prior interaction, contract or arrangement with V Two One "Biscit CSP", nor any of its officers or employees.
3. 186k was chosen by V Two One "Biscit CSP" service providers to offer the opportunity of service continuity as opposed to instant cessation of service. 186k is offering the opportunity to establish a new service with a stable and reliable provider.
4. 186k has not acquired contracts or user data from V Two One "Biscit CSP". Our intervention was as a last minute alternative to provide an option for service continuity as opposed to ALL services being terminated.
5. 186k and NetServices do not hold any customer data, therefore customers could not have been contacted to inform them of pending action.
6. V Two One "Biscit CSP" is still trading. Any previous contractual issues should be addressed directly with them.
7. NetServices have withdrawn service from V Two One "Biscit CSP" due to the termination of its agreement for the provision of wholesale DSL services. As a commitment to V Two One "Biscit CSP" customers they have worked with 186k to provide an option for seamless service continuity.
8. Due to the contractual relationship with V Two One "Biscit CSP" and their customers, NetServices do not have any customer data and therefore cannot submit MAC codes to end users. They have set deadlines by which time ALL services will be ceased at which point the association of broadband services with telephone lines will be ceased.
9. 186k and ezeeDSL have published codes of practice, available from the web site, and are members of CISAS Alternate Dispute Resolution service. Please note that 186k cannot assist with any previous contractual issues that have arisen with V Two One "Biscit CSP".
10. 186k does not have any association with V Two One "Biscit CSP". V Two One "Biscit CSP" still exists as a limited company, therefore historic service and commercial issues must remain with V Two One "Biscit CSP" and need to be addressed individually and directly with them.
11. Any historic commercial or service issues are the responsibility of V Two One "Biscit CSP". The position of walled garden is to provide the opportunity for services to be seamlessly re-provided to the end users in the event that they determine to contract for those services with 186k / ezeeDSL.