This page has been displayed to inform you about a problem with your current Internet Service Provider, Fast24.
As of today, Fast24 will no longer able to provide your Broadband and Internet services.
186k are not in a position to comment on the reasons for this unexpected announcement at this time.
However, a plan is in place to ensure you have minimal loss of your service.
In order to minimise the impact, 186k Limited - a leading provider of Internet services - has been carefully selected to provide Fast24 customers with a competitively priced, premier service.
This process takes less than 5 minutes.
Simply click on the link below, choose one of the products from those listed, you will then be taken through to a payment screen and asked for your credit card details.
Once you have purchased your chosen service you're all done! Put the kettle on, sit back, make a cup of tea and your service will be back up and running in no time (max 1 hour, average 5 mins).
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FAQ for FAST24 customers
Why can't I get off this web site?
Due to this sudden announcement, your Internet contract has unfortunately been terminated by Fast24 Limited and no further web services are available to you at this time. We, at 186k, have stepped forward in conjunction with our wholesale partner Netservices Plc, to offer you a replacement broadband service through our premier brand, EzeeDSL Limited.
We are using this page to help explain the current situation and the available options open to you.
We cannot comment on the reasons why Fast24 Limited have stopped providing your service.
Broadband services provide a vital communication mechanism for everybody in these fast moving times. Fast24's service providers have a moral obligation to ensure that customers are informed of the issues relating to their service provision and also to provide the ability to move quickly to an alternate service provider to ensure service continuity.
How do I know that my service with 186k will be safe?
186k is a fast growing internet business and has been chosen to partner Netservices Plc specifically because we are financially stable and we have the capacity to be able to immediately re-activate and support ALL of Fast24 Limited's customers.
Why are Ezee DSL only offering a 12 month minimum contract?
Ezee DSL is providing the option of service continuity for existing Fast24 customers. This should prove to be a simple and painless route to establish a service with a reliable, competitive and professional company to support your broadband requirements.
Immediate service benefits highlighting Ezee DSL's commitment to Fast24's customers; service continuity, no connection fee, no migration fee, free upgrade of 2M customers to DSL Max over the next 2 months as available, key services supported on 186k core infrastructure providing stability and reliability, the provision of additional free services of anti-spam, anti-virus, limitless POP3 mail accounts, web mail, access to authenticated SMTP services, advanced dns management utilities, etc.
Due to Ezee DSL's commitment to Fast24 customers on all of the above we are unable to offer a contract term of less than 12 months.
How do I get back on-line?
Simply select the Ezee DSL product that suits you best, complete your details and we will do the rest. If you have signed up and now need to clear your computer's cache, please see the last part of this help page for details.
How quickly can I get back online?
As soon as we receive notification of your cleared payment we will get you back up and running, this can be done 24/7 and is usually completed within an hour.
Can I get an 8mb service?
We will provide a free upgrade to 8mb for any Home 2mb or Business 2mb connection if it is available in your area. If it isn't, then we will ensure that you receive the fastest connection available.
How can I pay?
We can accept payment by credit card or by direct debit (with the 1st payment taken by credit card to secure your service). We offer a choice of monthly or annual payment plans and we will give you a 5% discount if you decide to pay annually.
What if I have paid up front for my Broadband service already?
Unfortunately any agreement made with Fast24 Limited is between you and them and we cannot intervene. If you want to reactivate your broadband today without any more down time you will need to enter into a new agreement with Ezee DSL. Unfortunately, we cannot honour any agreement you may have previously had, nor can we help you with claiming back any payment you have already made to Fast24 Limited. You will need to contact Fast24 Limited directly if you have any questions about your existing contract.
What if I want to go to another provider?
Because we were not previously your Broadband provider we are not able to generate the transfer code that you need (otherwise referred to as a mac key - Migration Authorisation Code).
If you decide you do want to change provider, you will need to wait for your existing service to officially end on 17th November. A new adsl broadband service can then be ordered which will take, on average, an additional 10 working days. This is due to the time restrictions that are in place with BT when processing the closure of your old Fast24 Limited service.
Ezee DSL has been chosen to provide a simple route that can get you back on line the same day.
How will my network connectivity be affected?
Thanks to our excellent working partnership with Netservices your access details will not be required to change.
We do need to assign new IP addresses, therefore if you make use of these for any additional services, please ensure you note your new details.
Over the course of the next two weeks we will be migrating you to 186k's core network and infrastructure, at which point the userID that you have configured to connect the Internet will be required to change. We will notify you of this change with plenty of notice.
I have an outstanding query with Fast24 Limited what do I do?
If you have any queries regarding your existing service from Fast24 Limited you need to contact Fast24 directly at their contact points.
As we are not related to Fast24 Limited, but are simply stepping in to provide a cost effective solution in their stead, Ezee DSL is unable to handle enquires regarding any outstanding finance/credit agreed with Fast24 Limited.
Who do I call for technical support?
If you complete the Ezee DSL sign-up process, we will provide you with a UK national rate number.
Open hours for technical support are 9am till 6pm 7 days per week.
What are the service details for using ezeedsl ?
POP3 Mail Server
pop3.ezeedsl.co.uk
SMTP Mail Server
smtp.ezeedsl.co.uk
Newsgroup Server
news.ezeedsl.co.uk
I have followed the directions and signed up, but I am still getting this page!
Once you've signed up for your service from Ezee DSL, you should be able to continue with your Internet connection within the hour. If your connection is not automatically available, please follow the following steps.
1. Reboot the ADSL router or modem connected to your telephone line, by simply turning it off, then on again.
2. Do the same with your computer, turning it off, then on again.
3. You'll probably need to clear your browsers Internet cache.
o To do this with Internet Explorer, Select Tools, and Internet Option
o Then select Clear History or Browsing History then click the Delete button. You can now close down these windows and return to your desktop and try your Internet Explorer icon again.
o If you are using Firefox, select Tools, and Options, then select Privacy and Clear Browsing History Now.
o Then, select Cache and Clear Cache Now.
If you are still having problems after carefully following this procedure, please contact us at the helpline number supplied with your new contract.
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More Information
1. Ezee DSL Limited is a wholly owned subsidiary of 186k Ltd. 186k was formed in April 2000 by Lattice Group with an aim to become the leading provider of network services powering the UK broadband economy. To this end, it constructed a next-generation nationwide IP network, delivering cost-effective, secure, reliable, high-speed telecoms and data services at an estimated cost of £400,000,000. It was successful in attracting major blue chip companies, including Hutchison 3G who built their UK mobile network on the 186k infrastructure. In late 2002, National Grid Transco (the sole owner of 186k) underwent a strategic review to withdraw Lattice from the altnet sector and divested its assets. 186k asset base was bought in 2004 by Dominic Marrocco to use as a vehicle to drive consolidation within the converged communications sector.
2. 186K or Ezee DSL, or any other group company, has not had any prior interaction, contract or arrangement with Fast24 Limited, nor any of its officers or employees.
3. 186k was chosen by Fast24's service providers to offer the opportunity of service continuity as opposed to instant cessation of service. 186k is offering the opportunity to establish a new service with a stable and reliable provider.
4. 186k has not acquired contracts or user data from Fast24 Limited. Our intervention was as a last minute alternative to provide an option for service continuity as opposed to ALL services being switched off.
5. 186k, nor Fast24's service providers hold any customer data, therefore customers could not have been contacted to inform them of pending action.
6. Fast24 Limited is still trading. Any previous contractual issues should be addressed directly with them.
7. Fast24's service providers have withdrawn service from Fast24 Limited. As a commitment to Fast24's customers they have worked with 186k to provide an option for seamless service continuity.
8. Due to the contractual relationship with Fast24 and their customers, the service providers do not have any customer data and therefore cannot submit MAC codes to end users. They have set deadlines by which time ALL services will be ceased at which point the association of broadband services with telephone lines will be ceased.
9. 186k and Ezee DSL have published codes of practice, available from the web site, and are members of CISAS Alternate Dispute Resolution service. Please note that 186k cannot assist with any previous contractual issues that have arisen with Fast24 Limited.
10. 186k does not have any association with Fast24 Limited. Fast24 Limited still exists as a limited company, therefore historic service and commercial issues must remain with Fast24 Limited and need to be addressed individually and directly with them.
15. If Fast24 Limited's service providers and 186k had not stepped up to this challenge ALL users would have lost ALL services.
16. Any historic commercial or service issues are the responsibility of Fast24 Limited. The position of walled garden is to provide the opportunity for services to be seamlessly re-provided to the end users in the event that they determine to contract for those services with 186k / Ezee DSL.